E-tickets
E-tickets will be emailed to you in 1-2 business days. You will receive an email with your tickets and links to make a timed reservation.
Event links
Event links to virtual events will be emailed to you close to the day of the event.
Apps
Tickets for Red Sox, Bruins, and Celtics games, as well as some other sports events, are delivered via an app.
MITAC does not issue refunds or exchanges. This also applies in the case of emailed codes. Please make sure you are buying the correct tickets you want (e.g., Museum of Science Exhibit Hall E-tickets vs. Museum of Science Planetarium E-tickets).
MITAC is not responsible for emailed e-tickets getting lost in your inbox (e.g., sent to spam by your filters, accidentally deleted, etc).
Physical tickets
In-person ticket pickup
Physical tickets for non-date-specific events will be available for pickup at the MITAC Ticket Office in 1-2 business days after your order has been received. Customers will be notified by email when tickets are available for pickup.
MITAC strongly urges those in on-campus housing to pick up their tickets in person to avoid tickets being lost in dorm mailrooms. Tickets sent to dormitories have frequently been lost or delayed.
Stata customers
Ticket pickup or purchase is Tuesday-Friday, 12pm-4pm, in the Stata Lobby (Bldg. 32).
Lincoln Laboratory customers
Ticket pickup or purchase is Tuesday-Wednesday, 12pm-4pm, in A-109. (Security clearance required for pickup and purchasing at Lincoln Laboratory.)
U.S. mail shipping
We currently ship tickets via U.S. first-class mail only. There are no shipping fees for tickets sent by standard U.S. mail.
MITAC is not responsible for tickets lost in the U.S. mail.
Will Call
Will Call applies to most theater events, and refers to the Will Call box at the theater, where you can pick up your tickets. A photo ID is required for pickup.