Ticket offices

MITAC maintains two ticket offices for in-person ticket sales and pickup. MITAC ticket offices are open only during the hours below, and are closed on Institute holidays.

Stata Center

Open to all members of the MIT community.

Building 32 Lobby
Tuesday-Friday 12pm-4pm
617-253-7990
mitac-office@mit.edu

Lincoln Laboratory

Must have Lincoln Laboratory security badge for access.

Room A-109
Tuesday-Wednesday 12pm-4pm

Purchasing

A valid MIT ID is required for all MITAC purchases/registrations. Learn more about who can purchase from MITAC.

• Third-party MIT IDs, multiple IDs, and email orders are not accepted.
• Third-party payments are not accepted.
• Tickets are limited; purchase or register early. Tickets often sell out well before the listed purchase or register-by date.
• MITAC tickets or events include a service charge and are non-refundable/non-exchangeable.
• Customers may purchase up to 20 tickets per event/activity daily, unless otherwise noted. For larger ticket orders (e.g., for department outings), please contact MITAC at mitac-office@mit.edu.
• A MITAC receipt does not serve as a ticket to a paid event.

Payment methods

For in-person transactions, we accept Visa, MasterCard, American Express, Discover, TechCash, department journal vouchers, and personal checks.

Additional information

• MITAC tickets or events include a service charge and are non-refundable/non-exchangeable.
• MITAC makes every reasonable effort to accommodate customer requests. Requests may not be met due to factors beyond our control.
• Event dates or times are subject to change per vendors, promoters, and venues. If an event is canceled, MITAC will notify you and issue you a refund.
• Prices and restrictions are subject to change per vendors, promoters, and venues.
• Questions? Please contact the MITAC office at mitac-office@mit.edu.

Using your tickets

• We recommend that you make a copy of your tickets. If your tickets are lost, please contact the MITAC office at 617-253-7990 or mitac-office@mit.edu, and we will reach out to the vendor about the possibility of replacing your tickets.
• Please note event dates and ticket expirations. If your tickets expire, MITAC is not able to replace them.
• Check local ordinances and that your local vendor is open, especially in the case of movie theaters.
• Buy e-tickets early in the week to make reservations ahead of time.

Ticket delivery methods

E-tickets

E-tickets will be emailed to you in 1-2 business days. You will receive an email with your tickets and links to make a timed reservation.

Event links

Event links to virtual events will be emailed to you close to the day of the event.

Apps

Tickets for Red Sox, Bruins, and Celtics games, as well as some other sports and theater events, are delivered via an app. Our MITAC team will email you when the tickets are available in the app.

MITAC does not issue refunds or exchanges. This also applies in the case of emailed codes. Please make sure you are buying the correct tickets you want (e.g., Museum of Science Exhibit Hall E-tickets vs. Museum of Science Planetarium E-tickets).

MITAC is not responsible for emailed e-tickets getting lost in your inbox (e.g., sent to spam by your filters, accidentally deleted, etc).

Physical tickets

In-person ticket pickup

Physical tickets for dateless events will be available for pickup at the MITAC Ticket Office within 1-2 business days after your order has been placed. You will be notified by email when tickets are available for pickup.

MITAC strongly urges those who reside in on-campus housing to pick up their tickets in person to avoid tickets being lost in dorm mailrooms. Tickets sent to dormitories have frequently been lost or delayed.

Stata customers

Ticket pickup or purchase is Tuesday-Friday, 12pm-4pm, in the Stata Lobby (Bldg. 32).

Lincoln Laboratory customers

Ticket pickup or purchase is Tuesday-Wednesday, 12pm-4pm, in A-109. (Must have Lincoln Laboratory security badge for access.)

Home shipping

Please allow 7-10 days for your tickets to arrive. Tickets are shipped via US first-class mail only. There are currently no shipping fees. MITAC is not responsible for tickets lost in the mail. We strongly urge those who reside in on-campus housing to pick up their tickets in person to avoid tickets being lost. Tickets sent to dormitories have frequently been lost or delayed.

Tickets for dated events will be sent approximately 1-2 weeks prior to the performance or game date.

Will call

Tickets will be available for pickup at Will Call at the venue’s box office on the date of the event. Tickets will be held under your name unless otherwise requested and a photo ID is required for pickup.

Health & safety

Important notices

MIT, including, MITAC, does not vet, represent or warrant the condition of any events, facilities or venues offered through MITAC, or the suitability of the offerings for a particular age group.

All persons who participate in MITAC events do so at their own risk.

COVID-19 vendor protocols

Check the vendor's health and safety COVID-19 protocols for adults and children before purchasing tickets.

Eligibility

The MITAC program is a benefit open to members of the MIT community.

In-person purchases

A current and valid MIT ID, Lincoln Laboratory badge, Whitehead ID, Draper ID, or Haystack ID is required to purchase tickets at our ticket offices. (Lincoln Laboratory must have security badge for access.)

Online purchases

MIT employees and students with certificates

People in the following groups who have valid personal certificates can log into MITAC’s site to purchase tickets:

• Students
• Campus employees
• Lincoln Lab employees
• Haystack employees

If you’re eligible for an MIT certificate but don’t have one, please visit the MIT IS&T website to obtain certificates.

MIT affiliates

MIT affiliates eligible to buy tickets through MITAC include:

• Retirees
• Affiliates
• Contractors
• Spouses and partners
• Whitehead employees
• Draper employees

MIT affiliates must log in with an affiliate account. Please email mitac-office@mit.edu for additional information or to request an affiliate account.

MIT alums

MIT alums can log in using their Infinite Connection account. If this is your first time logging in, you will need to update your MITAC account details after login.

Trouble logging in?

• If you can't log in with your Infinite Connection account, please ensure that you can log into the Alumni Association website.
• If your login still doesn't work, or if you've forgotten your username or password, please visit the Infinite Connection password reset page.
• If you have not yet created an Infinite Connection account, you can do so on the Infinite Connection account creation page.

For assistance with your Infinite Connection account, please contact the MIT Alumni Association at help@alum.mit.edu

If you have any further trouble or questions, please contact us by email at mitac-office@mit.edu or by phone at 617-253-7990